Health & Safety Policy

1. The principle

Everything below follows from one rule: nothing that has touched one person's skin touches another person's skin unless it has been sterilised in between, and where sterilisation is not possible, the item is used once and thrown away.

That rule costs money and time. It is also the entire difference between a beauty service and an infection risk, and it is not negotiable at any price point.

2. Tool sterilisation

Reusable metal implements — cuticle pushers, nippers, tweezers, lash isolation tools, scissors, e-file bits — go through a four-stage cycle after every single client:

1. Rinse and manual clean to remove visible debris.
2. Ultrasonic bath in enzymatic solution, which reaches the hinges and serrations a brush cannot.
3. Rinse, dry and pouch in a sealed self-indicating sterilisation pouch.
4. Autoclave — steam under pressure, at a validated temperature and hold time. The pouch's chemical indicator changes colour only if the cycle actually completed.

Pouched instruments stay sealed until your appointment and are opened in front of you. If a pouch is open, damaged or its indicator has not changed, the instrument goes back through the cycle rather than onto the table.

The autoclave is spore-tested periodically and its cycle logs are kept. You are welcome to ask to see them.

3. Single-use items

Anything porous, anything that cannot survive an autoclave, and anything that touches an eye or an open area is used once and disposed of:

• Nail files, buffers and sanding bands
• Orange sticks and cuticle pads
• Lash micro-brushes, mascara wands, adhesive rings and under-eye patches
• Makeup applicators, disposable mascara wands and lip applicators
• Couch roll, cotton pads, wipes and gloves
• Wax spatulas — never double-dipped, under any circumstances

None of these are cleaned and reused, regardless of how clean they look.

4. Surfaces, linens and air

• Work surfaces, the treatment bed, armrests, lamps and the e-file handpiece are disinfected between clients with an appropriate hospital-grade disinfectant, observing the product's stated contact time
• Towels and linens are used once, then washed at high temperature
• Where a fabric surface cannot be laundered between clients, it is covered with disposable couch roll
• The nail station uses extraction to capture dust at source; lash services are performed with adequate ventilation to limit adhesive fume exposure for both of us
• Bathroom and common surfaces are cleaned on a daily schedule, and the schedule is recorded

5. Hand hygiene and personal protection

• Hands are washed before and after every client, and after any break in the service
• Fresh gloves for every client, and changed mid-service whenever anything outside the sterile field is touched
• A mask is worn for lash work, e-file work and any service generating dust or fumes
• Eye protection is worn for e-file work
• Clients are asked to wash their hands before nail services — not as a formality, but because it measurably reduces what ends up under the product

6. Products and how they are handled

• Products are decanted onto a palette or into a single-use pot rather than applied straight from the container to the skin and back again
• Lipsticks and cream products are scraped onto a palette with a clean spatula; the bullet does not touch a mouth
• Powders are worked with clean brushes, and brushes are washed and disinfected between clients
• Adhesives and chemical products are stored per manufacturer instruction and replaced at their stated shelf life, not when they run out
• Product batch information is available on request, which matters if you ever need to identify what reacted

7. Patch testing

A patch test places a very small amount of a product behind the ear or on the inner arm and leaves it for 24 to 48 hours. It costs nothing, takes about five minutes, and is the only reliable way to find out that you react to something before it is applied near your eyes.

Required

• First lash extension appointment with this studio
• Brow or lash lamination and tinting, first appointment
• Any client with a history of reacting to adhesives, dyes, latex or fragrance
• Any client returning after a gap of 12 months or more
• After a change of adhesive or tint brand

Strongly recommended

• Anyone with eczema, psoriasis, contact dermatitis, rosacea or generally reactive skin
• Anyone who has recently started a retinoid, an acid or a new prescription affecting the skin
• Anyone whose wedding, holiday or major event falls within a month of the appointment

8. Contraindications by service

These are conditions where a service must wait, or must be modified. Tell us if any apply — the answer is often “yes, with an adjustment” rather than no.

All services

• Active infection, fever or contagious illness
• Open wounds, broken skin or unhealed procedures in the treatment area
• A known allergy to a product we would need to use, without a viable alternative

Nails

• Bacterial or fungal infection of the nail or surrounding skin — needs treating first
• Paronychia, whitlow or a lifted nail plate
• Psoriasis, eczema or severe warts in the nail fold, during a flare
• Uncontrolled diabetes or peripheral neuropathy — reduced sensation removes the warning system that keeps e-file work safe; please speak to your physician first
• Chemotherapy affecting the nail plate — possible with modification and your oncology team's agreement

Lashes and brows

• Conjunctivitis, blepharitis, styes or any active eye infection
• Recent eye surgery — LASIK and similar require a clearance period, usually a minimum of one month
• Trichotillomania affecting the lash or brow line
• Alopecia areata in the treatment area — possible, but expectations need setting honestly first
• Recent chemical peel, microneedling or laser in the area — allow full healing
• Known cyanoacrylate or dye allergy

Makeup

• Cold sores in the active phase — lip products cannot be used and the appointment should be moved
• Impetigo, active acne with open lesions, or a current allergic flare
• Sunburn or recent aggressive exfoliation

Hair

• Scalp psoriasis, seborrhoeic dermatitis or folliculitis during a flare
• Open scalp wounds or recent scalp procedures
• Head lice — must be treated and cleared first
• Hair with severe existing chemical damage — treatments yes, further chemical services only after assessment

9. Pregnancy and nursing

Most services here are fine during pregnancy, and the studio will happily accommodate the practical side — extra breaks, a different chair position, and no lying flat for long periods in later pregnancy.

• Nails, makeup, hair styling — no restriction. Ventilation is increased on request.
• Lash extensions — possible, but lying still for two hours becomes uncomfortable later in pregnancy. Shorter sets and more breaks are usually the better plan.
• Tints and lamination — pregnancy alters skin sensitivity, so a fresh patch test is required even if you have had the service before.
• Chemical hair services — discussed case by case; many clients prefer to defer them.

None of this is medical advice. If your physician or midwife has told you to avoid something, follow their guidance over ours.

10. Medication and medical conditions

Tell us about anything that affects skin, healing or bleeding. The most relevant categories:

• Isotretinoin (Accutane) and oral retinoids — skin is fragile during treatment and for around six months afterwards. Waxing and aggressive exfoliation are out; other services may need adjusting.
• Topical retinoids, AHAs and BHAs — pause on the treatment area for several days beforehand.
• Blood thinners — relevant to cuticle work and waxing.
• Steroids, immunosuppressants and chemotherapy — skin fragility and infection risk both increase; services may proceed with modification and your medical team's agreement.
• Autoimmune conditions, diabetes, epilepsy, recent surgery — please mention them; they change our planning rather than automatically preventing a service.

Nothing you tell us is recorded beyond what is needed to keep the appointment safe, and nothing is shared. See the privacy policy.

11. If you are unwell

Please do not attend if you have a fever, an active respiratory infection, conjunctivitis, an active cold sore, a contagious skin condition, or you have vomited or had diarrhoea in the last 24 hours.

Cancelling for illness is always free, at any notice — see the cancellation policy. The studio will also cancel and rebook you if the owner is unwell, for the same reason.

12. If something goes wrong

Reactions are uncommon and are taken seriously when they happen. The procedure is fixed:

1. Stop. The service ends immediately.
2. Remove and soothe. The product is removed where removal is safe, and the area is cooled.
3. Assess. Localised irritation and a systemic reaction are different things and are treated differently. Any sign of swelling beyond the treatment area, breathing difficulty or faintness means emergency services are called immediately — that decision is not left to the client.
4. Record. A written incident report is made: what was used, batch numbers, timings, what was observed and what was done.
5. Inform. You receive a copy, including the full product list, so a physician or allergist has something concrete to work from.
6. Follow up. The studio contacts you within 24 hours and again after a week.
7. Learn. Where a product is implicated, it is withdrawn pending review.

You are not charged for a service that had to be stopped for a reaction.

13. Minors

Clients aged 13 to 17 may receive selected services with a parent or guardian who books the appointment, gives written consent and remains on the premises throughout. Lash extensions and chemical services are not offered to under-18s. Patch testing is mandatory for any minor receiving a service that involves adhesive or dye.

14. Waste and sharps

• Used disposables are bagged and removed at the end of each day
• Anything that has contacted broken skin is treated as clinical waste and disposed of accordingly
• Sharps go into a rigid, sealed sharps container, collected by a licensed contractor
• Chemical products are disposed of per their safety data sheets, never poured down a domestic drain

15. Licensing, insurance and inspection

The studio holds the licences required to provide these services in the State of Florida and is subject to inspection by the Florida Department of Business and Professional Regulation. Licences are displayed on the premises, professional liability insurance is held and current, and sanitation training is renewed annually.

You are entitled to see any of this. Asking is normal, and a studio that reacts badly to the question has told you something useful.

16. Raising a concern

If you saw something that worried you — a pouch already open, a file that looked reused, a surface that was not wiped — please say so, at the time if you can. It will be addressed immediately and without defensiveness.

Afterwards, email [email protected] or call (323) 994-4225. Concerns about hygiene are answered within two working days.

You may also report a concern to the Florida Department of Business and Professional Regulation, which regulates licensed cosmetology establishments in the state. We would ask you to tell us first, but the route exists and you are entitled to use it.

Related policies

These documents work together. Where one is more specific than another, the more specific one applies to the situation it covers.

• Privacy Policy — How your information is collected, used, stored and deleted.
• Terms of Service — The agreement between you and the studio.
• Booking & Cancellation Policy — Deposits, rescheduling, no-shows and refunds.
• Accessibility Statement — How we make the site and the studio usable for everyone.
• Cookie Policy — What this website stores in your browser — and what it does not.

Questions about this policy

Write to [email protected], call (323) 994-4225, or post to Mazur Studios LLC, 2807 South Dixie Hwy, West Palm Beach, FL 33405. Policy questions are answered within five working days; formal requests under the sections above follow the timescales stated there.